Last updated: 10 October 2026
This Privacy Policy explains how PBR Group Pty Ltd, trading as PBR Express Logistics (“we”, “us”), collects, uses and protects personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
What we collect
- Contact details you give us, such as your name, company, email address and phone number
- Pick-up and delivery addresses and details of the goods you ask us to move
- Messages you send us through our website forms, by email or by phone
- Basic technical information when you visit our website, such as your browser type
How we use it
- To prepare quotes and provide our courier, freight and warehousing services
- To contact you about your enquiry, booking or delivery
- To meet our legal and accounting obligations
We do not sell your personal information.
Who we share it with
We share information only where needed to provide our services, for example with carrier partners for international freight, or with service providers that host our website and email. We may also disclose information where the law requires it.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Information sent through our website is delivered to our business email account.
Access and correction
You can ask to access or correct the personal information we hold about you by emailing [email protected].
Complaints
If you have a concern about how we handle your personal information, contact us first at [email protected]. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact
PBR Group Pty Ltd, 13 Rae St, Birmingham Gardens NSW 2287
Phone: 0485 752 618 · Email: [email protected]